Complaints Compliments and Feedback Policy - Disability Services
- Ciara
- Aug 26
- 2 min read
Updated: Aug 26
Understanding Our Complaints, Compliments, and Feedback Policy
At My Right 2 Voice (MR2V), we believe that your voice matters. Our Complaints, Compliments, and Feedback Policy is designed to ensure that every person we support has the opportunity to share their experiences, concerns, and appreciation in a way that feels comfortable and safe.
What This Policy Covers:
This comprehensive policy document outlines:
Our commitment to you: How we uphold core principles of transparency, security, and rights-based practice
Multiple ways to provide feedback: Options ranging from direct conversations to online forms and anonymous submissions
Our response process: What happens when we receive your feedback, including timeframes and escalation pathways
External options: Information about independent bodies you can contact if you're not satisfied with our response
How we use compliments: The way we celebrate and learn from positive feedback
Key Features of Our Approach:
When you engage with our feedback process, you can expect:
Acknowledgment within two working days of receiving your feedback
Support throughout the process, including access to interpreters or easy-read formats
Resolution-focused responses that address your concerns and desired outcomes
Complete respect for your privacy and confidentiality at all times
The opportunity to nominate someone you trust to provide feedback on your behalf
Why This Policy Matters:
Your feedback helps us grow and improve. Whether you're sharing a concern, suggesting an improvement, or expressing appreciation, your input directly contributes to the quality of our services and supports us in better meeting the needs of everyone we work with.
Access the Full Policy:
Download our full policy document containing detailed information about our processes, legislative compliance, and the principles that guide our approach to feedback management.
Click below to Download our policy:
Click below to Download our Easy-Read version:
Need to speak with someone about our complaints, compliments, & feedback process?
Please don't hesitate to:
Or alternatively, submit feedback directly here:
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