Protecting Participants from Potential Scams/Coercion: What you need to Know

Carol
Nov 9
2 min read

Updated: Aug 4

In today's digital world, scams targeting vulnerable individuals are increasingly sophisticated. It has been found that there has been a scam targeting NDIS participants. Individuals within the scheme have been facing unique risks from fraudsters who may attempt to manipulate them into changing services, sharing personal information, or making unauthorized payments.

We have information, and a guide to help.

An image displaying the title Protecting Participants from potential Scams/Coercion with a confused individual not sure about a fraud call pretending to be the NDIS — Protecting Participants from potential Scams/Coercion

Please Note:

For our downloadable resource (incl. easy-read) head to the bottom of this post.

Why this matters:

As an NDIS participant, family member, or service provider, understanding how to identify and respond to potential scams is crucial for ensuring safety and maintaining quality care. Being informed is your first line of defense.

A model of the NDIA Verification Process displaying it in the form of receiving communication, request information, verify contact details, contact NDIS directly, Verify with Guardian — NDIA Verification Process for Scams/Coercion

Red Flags to Watch for:

Urgent requests demanding immediate action without verification
Unsolicited communications claiming to be from the NDIA or service providers
Pressure to change services or accommodation arrangements
Requests for personal information or financial details
Threats of service discontinuation if you don't comply with demands

What to Do If You Suspect a Scam:

A model of an individual looking at the options of handling a request for verification.
Options stand as don't proceed, inform your team, and document the call — How to handle urgent requests without verification?

If you receive suspicious communication:

Stay calm and don't rush decisions. Legitimate organizations will never pressure you to make immediate changes.
Verify the communication by contacting the NDIA directly through their official channels - not using contact information provided by the caller.
Contact your guardian or plan manager to inform them of the situation.
Document everything, including the date, time, and content of communications.

Where to Report Scams:

A diagram showing the process of reporting fraudulent activities.
Showing the 5 steps. Reporting the incident, NDIA Fraud Hotline, NDIS Quality, and Safeguards Commission, Australian Cyber Security Centre, Local Authorities or Police — Reporting Fraudulent Activities

If you confirm you're dealing with a scam, report it to:

NDIA Fraud Hotline: 1800 650 717 or fraud@ndis.gov.au
NDIS Quality and Safeguards Commission: 1800 035 544
Australian Cyber Security Centre: www.cyber.gov.au/report (for online scams)
Local Police: For serious instances of fraud or identity theft

Protecting Your Rights:

A diagram of the cycle of participant support. From maintaining service contunuity, communicating updates, updating preferences, addressing concerns, upholding rights. — Cycle of Participant Support

Remember, you have the right to make informed choices about your NDIS services. No one should pressure or coerce you into making changes you're uncomfortable with. Your wellbeing and preferences should always be the priority.

Seek more detailed information by downloading our comprehensive resource guide with step-by-step procedures, and contact information.

Click below to Download our resource:

Click below to Download our Easy-Read version:

Questions for our My Right 2 Voice Audience:

Have you or someone you know experienced a suspicious communication regarding NDIS services?

Share your experience in the comments below to help others recognize potential scams.